Refund Policy — LaundrySwift
Last updated: January 13, 2026
Applicable to: Customers of LaundrySwift (laundryswift.nl), Netherlands
1. Introduction
At LaundrySwift, we strive for excellent service and customer satisfaction. This Refund Policy explains when refunds may be issued, how they are processed, and your rights under applicable Dutch and European law.
By using our services and placing an order through laundryswift.nl, you acknowledge and agree to this Refund Policy.
2. Scope of Service
LaundrySwift is an on-demand laundry and dry-cleaning service. You can select services, schedule pickup and delivery, track your order online, and pay via Klarna or Credit Card (Stripe).
Refunds may apply in circumstances including, but not limited to:
- Duplicate orders
- Service not rendered
- Unsatisfactory service (e.g., damaged or lost items)
- Cancellations under applicable law
3. Rights Under EU & Dutch Consumer Law
Consumer rights: As a customer in the Netherlands / EU, you benefit from strong rights under:
- EU Consumer Rights Directive
- Dutch Civil Code (Burgerlijk Wetboek)
- Applicable regulations on digital contracts and service delivery
For instance, you have the right to:
- Fair and transparent terms
- Remedies for non-performance or defective service
- Information about cancellation and refund options
(This policy does not replace statutory rights.)
4. When Refunds Are Available
a. Order Cancellations
You may cancel an order free of charge:
- Before laundry pickup: Full refund
- After pickup but before service completion: Case-by-case review; partial refund may be offered
b. Service Not Rendered
If LaundrySwift fails to collect your laundry and does not deliver any service, you are entitled to a full refund.
c. Unsatisfactory Service
If the service was performed but:
- Items are lost
- Items are damaged
- Items are not cleaned to a reasonable standard
You may request a refund or rework. Refunds or credits may be issued depending on the situation.
Proof (such as photos or supporting documentation) may be required.
5. How Refunds Are Processed
Refund requests can be submitted via your LaundrySwift account or by contacting support at support@laundryswift.nl.
Once approved:
- Refunds to Klarna: processed via your Klarna account according to Klarna’s procedures
- Refunds to Stripe/Credit Card: credited back to your payment method
Processing time: Usually 5–14 business days, depending on your bank and payment provider.
6. No Refunds in Certain Cases
No refunds will generally be issued if:
- You refuse service without a valid reason
- You failed to comply with collection instructions (e.g., laundry ready at scheduled time/place)
- You knowingly provide misleading information
LaundrySwift may, at its discretion, offer service credits in lieu of refunds.
7. Partial Credits
In cases where only part of the service is unsatisfactory (e.g., a single garment issue), LaundrySwift may offer:
- Proportional price adjustment
- Service credits
- Repairs or rewash at no additional charge
8. Dispute Resolution
We aim to resolve disputes promptly. If a resolution cannot be reached:
- Consumers in the Netherlands may use the European ODR (Online Dispute Resolution) platform: ec.europa.eu/odr
- You may also use Dutch legal avenues available for consumer disputes
9. Contact Information
LaundrySwift
Website: laundryswift.nl
Support: support@laundryswift.nl
Customer Service Hours: Mon–Fri, 09:00–18:00 CET
10. Changes to This Policy
We may update this Refund Policy to comply with changes in the law or business practices. Updated versions will be posted on laundryswift.nl with a new “Last Updated” date.