1. Who We Are (Data Controller)
LaundrySwift B.V. is the data controller responsible for processing your personal data.
Contact details:
📧 Email: support@laundryswift.nl
📍 Country: The Netherlands
2. Personal Data We Collect
We may collect and process the following categories of personal data:
2.1 Account & Identity Data
- Full name
- Email address
- Phone number
- Account login credentials
2.2 Address & Location Data
- Pickup and delivery address
- City and postal code
2.3 Order & Service Data
- Order details
- Service preferences
- Order history
- Order tracking status
2.4 Payment Data
- Payment method (Credit Card or Klarna)
- Transaction references
⚠️ Important: We do not store full credit card details. Payments are processed securely by Stripe and Klarna.
2.5 Technical & Usage Data
- IP address
- Device and browser type
- Log files
- Cookies and similar technologies
3. How We Collect Your Data
We collect personal data when you:
- Create an account
- Place an order
- Schedule a pickup or delivery
- Contact customer support
- Use our website or log in
4. Legal Basis for Processing (GDPR Article 6)
We process your personal data based on one or more of the following legal grounds:
- Contractual necessity – to provide laundry pickup, cleaning, and delivery services
- Legal obligation – for accounting and tax compliance
- Legitimate interests – service improvement, fraud prevention, customer support
- Consent – marketing communications and optional cookies
5. How We Use Your Personal Data
We use your data to:
- Create and manage your account
- Process and fulfill laundry orders
- Arrange pickup and delivery
- Enable order tracking
- Process payments
- Communicate service updates
- Improve our services and website
- Comply with legal obligations
6. Sharing Your Data
We only share your data when necessary, including with:
6.1 Service Providers
- Stripe – payment processing
- Klarna – payment services
- Hosting, IT, and logistics partners
These parties act as data processors and are contractually bound to comply with GDPR.
6.2 Legal & Regulatory Authorities
Where required by law or court order.
7. International Data Transfers
Some service providers (e.g. Stripe) may process data outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards such as:
- EU Standard Contractual Clauses (SCCs)
- Adequacy decisions by the European Commission
8. Data Retention
We retain personal data only as long as necessary, including:
- Account data: while your account remains active
- Order and billing data: as required by Dutch tax law (generally 7 years)
- Marketing data: until consent is withdrawn
9. Your Rights Under GDPR
You have the following rights:
- Right of access – obtain a copy of your data
- Right to rectification – correct inaccurate data
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
You may exercise these rights by contacting us at support@laundryswift.nl.
10. Cookies & Tracking
We use cookies and similar technologies to:
- Ensure website functionality
- Improve user experience
- Analyze website usage
For more information, please refer to our Cookie Policy.
11. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- SSL encryption
- Secure access controls
- Restricted data access
Despite these measures, no system is completely secure.
12. Children’s Privacy
Our services are not intended for children under 16. We do not knowingly collect personal data from minors.
13. Complaints
If you believe your data protection rights have been violated, you have the right to complain with:
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated “Last updated” date.
15. Contact Us
For questions about this Privacy Policy or your personal data: