1. Overview
This Shipping & Pickup Policy (“Policy”) explains how LaundrySwift manages the collection, processing, and delivery of laundry orders (“Orders”) placed via our platform. By placing an Order, you agree to this Policy as part of our terms.
2. Order Collection (Pickup)
2.1 Scheduling Pickup
- After placing an Order, you will be prompted to select a pickup date and time window.
- Available slots are shown at the time of ordering and may vary by location and demand.
2.2 Pickup Location
- LaundrySwift will collect laundry at the address provided by you in your account.
- You must ensure the pickup address is correct and that items are accessible during the chosen time window.
2.3 Preparation of Items
- Items should be bagged or bundled securely in advance of pickup.
- Remove any items you do not want to be washed or processed.
2.4 Customer Availability
- You or an authorized person should be available during the pickup window.
- If no one is present, LaundrySwift will attempt contact by phone/email.
- If collection fails due to inaccessibility, additional pickup fees may apply.
3. Delivery
3.1 Scheduling Delivery
- You will receive an estimated delivery date and time window once your laundry has been processed.
- You may also choose a specific delivery time slot if offered.
3.2 Delivery Location
- LaundrySwift delivers to the address provided in your order unless otherwise agreed.
3.3 Customer Responsibility
- You must ensure someone is present at the delivery location during the scheduled delivery window.
- If delivery attempts fail, additional re-delivery charges may apply.
4. Tracking & Communication
- Once an Order is accepted, you can track status updates and location information via your account in real time.
- Notifications may be sent via email, SMS, or in-app alerts.
- Estimated times are not guarantees and may change due to traffic, weather, and other operational factors.
5. Order Modifications
5.1 Before Pickup
- You may modify or cancel an Order prior to the scheduled pickup cutoff time, as displayed during checkout.
- Modifications are subject to availability and may incur additional charges.
5.2 After Pickup
- Orders already collected cannot be modified except in exceptional circumstances at LaundrySwift’s discretion.
6. Fees & Charges
- Pickup and delivery within standard areas are generally included in the Order price.
- Additional fees may apply for:
- Failed pickup/delivery attempts,
- Rescheduled orders,
- Remote locations outside our service zones.
All applicable fees are disclosed during checkout.
7. Delays & Exceptions
7.1 Service Interruptions
- Pickup and delivery times may be impacted by weather, traffic, public holidays, or other operational delays.
7.2 Communication of Delays
- We will notify you promptly of any delays that may materially affect your scheduled times.
8. Lost & Damaged Items
Refer to our Damage & Loss Policy (section in Terms & Conditions) for instructions on reporting and handling missing or damaged items.
9. Consumer Rights
This Policy does not affect your statutory rights under Dutch and EU law, including:
- The right to transparent pricing,
- The right to clear service information,
- The right to lodge complaints.
You may raise a complaint via our support channels; we aim to resolve issues promptly in accordance with applicable law.
10. Contact & Support
For questions about pickup, delivery, tracking, or this Policy:
📍 LaundrySwift B.V.
📧 support@laundryswift.nl
🌐 https://laundryswift.nl